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Only a handful of techs are trained on home security and in a major metropolitan area that is not enough. That's been my problems up to here, maybe that is normal with any company but I hope not. Either way I've got it now!Overall, I think Comcast is a great company. They make great business decisions, their stock is doing great and their new cloud based DVR technology is pretty cool even it took them over a decade to finally create a DVR that looks like it belongs in this decade Sorry Brian Roberts. I would consider Comcast an entry level system. I wish they would add a full set of expert rule configurations that allow the user to not only more control over their home and their lifestyle but save them money in the process. About 10 years ago I wanted to start a subscription based automation company with a buddy of mine, but we didn't have the start up capital to do it. I was a loyal Comcast customer for over 20 years. About 8 months ago I switched from ADT to Xfinity home security. We had confusion on if I had a break in then whether or not I would have to fill out a police report, turn it in to them and they would provide a recording of all my cameras for whatever period of time I deemed necessary. The security measures are worthless I’ve spoken to numerous police officers.
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If you're concerned about IoT threats, you don't have to connect SimpliSafe to your Wi Fi network, the monitoring works just fine without it, though you won't receive firmware updates.
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Not all services and features available everywhere.