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And now I'm getting phone calls from the "manager" from India wanting me to change all the batteries in the sensors to see if that's the trouble before the tech comes out to re program everything a 3rd time. I cussed him out and dared him to call me again. I want my money back!DO NOT GET THIS SYSTEM!Completely unreliable security system and the mobile app sucks. I travel for work on a weekly basis and thought having a home security system will allow me to monitor my condo. Every time when I'm away, I always get this communication failure alert triggered by the door or window sensor. The first time I received the text alert, I thought someone break into my condo because the text doesn't say it's a communication failure. Instead it says alarm has been triggered and the security center has been notified. I was waiting for someone to contact me but it never happened. So I logged onto the app and found out it's a communication failure triggered by one of the sensors. I tried to disarm or reset using the app, it wouldn't let me and kept getting message that says cannot be reset due to the communication failure. I figured out how to reset it but I have to be home to do it using the console.
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The lowest basic ADT plan includes professional monitoring costs $28.
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